Responsible Gambling Policy

Scope and Purpose

This Responsible Gambling Policy describes Goodjl s commitment to preventing problem gambling and providing players with practical tools to manage their gambling activity. It applies to all Goodjl platforms, services and products where gambling is offered.

Eligibility, Age Verification and Identity

Access to Goodjl platforms is restricted to individuals who are at least 18 years old. Goodjl may request age and identity verification to confirm eligibility. Accounts discovered to belong to a minor will be permanently blocked and any winnings forfeited. If a minor resides in your household, you are responsible for implementing appropriate controls to prevent access to Goodjl services.

Player Controls and Limits

Goodjl provides practical controls that allow players to manage their gambling activity. These controls include:

• Deposit limits — You may set a daily, weekly or monthly deposit limit. If the limit for the selected period is reached, further deposits within that period are blocked automatically on the Goodjl platform.
• Loss limits — You may set a cap on total losses within a defined period. Loss limits apply to the Goodjl platform only.
• Time-based limits — You may set a session time limit for your activity. The system will remind you when you approach or reach the limit and will enforce the limit accordingly.

Changes to limits follow a defined cooling-off process. Increasing or revoking a limit takes effect after seven days. Decreasing a limit takes effect immediately.

Reality Check and Time Reminders

Reality checks and on-screen time reminders assist you in monitoring how long you have been gambling. A reminder will appear after each hour of play, showing the elapsed time and a summary of recent activity, including losses and winnings. You may choose to continue playing or log out. Some game types or certain jurisdictions may affect the timing or delivery of reality checks, and reminders may not appear until a game ends or you return to the lobby. You may deactivate Reality Check at any time via your account settings or by contacting Goodjl support. Reactivation is available through the account settings or support channels.

Self-Exclusion and Breaks

You may self-exclude from Goodjl across all products for a defined period. During a self-exclusion, access to your Goodjl account is blocked for the chosen duration and you may not reopen access until the period ends. Self-exclusion is intended to be cross-product and cross-service, ensuring comprehensive protection. A minimum self-exclusion period is six months. You may also request a shorter interruption of play via a Take a Break option, with durations such as 24 hours, 1 week, 1 month or up to 6 weeks. After the chosen break ends, your account will become available for play unless you have requested continuation of exclusion.

In jurisdictions where national self-exclusion schemes exist, Goodjl will facilitate registration and cooperation with such schemes where legally permissible. Self-exclusion requests apply to all Goodjl gambling services and may not be selectively lifted by product.

Support, Help and Access to Resources

Players who perceive a risk of problem gambling are encouraged to seek assistance through Goodjl’s Safer Gambling team. Support options include in-website help sections, direct contact with the safer gambling team and guidance to recognized problem gambling resources. Goodjl does not endorse any form of coercion and supports voluntary, informed decisions about gambling activity.

Security, Privacy and Responsible Play

Players are responsible for maintaining the confidentiality of their account credentials. If a user account is compromised, the user must promptly notify Goodjl. In such cases, Goodjl will respond in accordance with its Privacy Policy and applicable laws, but the user may not be entitled to reimbursement for funds spent while compromised. Goodjl supports parental controls and content-blocking tools available in consumer software and devices, where appropriate, to limit underage access.

Compliance, Updates and Communications

Goodjl operates in accordance with applicable gambling laws and regulatory requirements. This policy may be updated; any material changes will be communicated to registered players with at least two weeks advance notice. Existing users may discontinue using Goodjl products before the changes take effect. By continuing to use Goodjl services after the notice period, you consent to the updated policy.

Contact and Further Information

For questions about responsible gambling tools or to initiate a self-exclusion or Take a Break request, use the Help or Safer Gambling sections within Goodjl or contact Customer Support through the standard channels provided in your account.